Our mission
To revolutionise claims handling and analysis in the London market by combining intelligent automation with advanced analytics, empowering underwriters, claims handlers, and actuaries to act faster, see deeper, and operate smarter.
“Intelligence Refined.”
This is more than a slogan—it’s our approach to transforming every FNOL, every claim, and every insight into actionable intelligence.
Our vision
A London market where:
- Claims are processed in minutes, not days.
- Underwriters make informed decisions based on live cause-code insights.
- Collaboration between claims, actuarial, and underwriting functions is seamless and
data-driven.
We believe that better data leads to better decisions, and our goal is to become the
backbone of this new claims intelligence era.
Who we are
Sofix is an Insurtech specialising in complex insurance within the London Market, founded by an experienced team of:
Insurance
experts
who understand the legacy systems and regulatory complexity of the London Market.
Data scientists
and AI engineers
who bring deep expertise in NLP, predictive modelling, and real-time automation.
Product
innovators
with a track record of designing user-first platforms that integrate smoothly into underwriting, claims, and broking operations.
We speak your language – from ECF bordereaux to CDR schemas – and our tools are
engineered to support Blueprint Two and the Digital Spine vision.
What sets us apart
AI-powered
Real-time FNOL handling reduces intake time from days to less than 5 minutes.
Cause code analytics
Turn generic “fire” codes into structured insights like “electrical short circuit”—enabling root-cause underwriting.
Seamless integration
Plug directly into systems like ECF, DDM, and the London Market Data Store—no duplication or re-keying.
Human in the loop
Intelligent automation + expert oversight = smarter workflows and stronger results.
Dashboards
Visual analytics that make powerful insights accessible to underwriters, claims handlers, and executives alike.
Key challenges addressed
Manual & fragmented intake
Eliminates emails, spreadsheets, and manual tasks causing FNOL delays.
Delayed coverage checks
Automates triage and verification to accelerate initial claims decisions.
High operational costs
Reduces human-intensive administrative tasks, enabling staff to focus on complex cases.
Data errors & client frustration
Ensures accurate, consistent data entry and enhances client satisfaction through transparency.
What we deliver
Operational excellence
50%+ reduction in manual claim intake workload
Actuarial gains
1–2% average loss ratio improvement from cause-level pricing insights
Client satisfaction
Faster payments, clearer coverage, proactive risk consultation
Regulatory readiness
Full compliance with Blueprint Two, CDR, and London Market data requirements
Our culture & values
- Precision first – We turn messy claim data into clean, actionable insight.
- Collaboration always – Our success is shared across underwriting, claims, and
actuarial teams. - Simplicity wins – Our tools are powerful under the hood but easy on the user.
- Integrity in AI – Automation supports—not replaces—human judgment, with transparency and compliance built-in.
Where we work
- Operate in London, with a global reach into major re/insurance hubs.
- Supporting London market managing agents, coverholders, brokers, and TPAs.
- Flexible deployments: SaaS, on-premises, hybrid—and always GDPR & London market compliant.
What’s next
We’re just getting started. With the evolution of the London market toward digital-first
workflows and smarter capital deployment, Sofix is positioned as the strategic partner for
claims transformation.
“We don’t just automate claims.
We refine intelligence across the entire insurance lifecycle.”
Let us show you what Sofix can do for your organisation.