Transform claims handling from days to minutes with AI-powered electronic FNOL automation
Real-time automation and SLA-based escalation.
Configurable business rules and human-in-the-loop QA.
AI-powered eFNOL
Streamlining claims in the London market
Automated
Automated real-time FNOL handling to significantly reduce claim notification time from days to minutes
AI-driven
AI-driven data extraction ensures immediate processing and precise coverage checks
Seamless integration
Seamlessly integrates with existing CMS (Claim Management Systems), such as Guidewire ClaimCenter, reducing duplication and errors
Key challenges addressed
Manual & fragmented intake
Eliminates emails, spreadsheets, and manual tasks causing FNOL delays.
Delayed coverage checks
Automates triage and verification to accelerate initial claims decisions.
High operational costs
Reduces human-intensive administrative tasks, enabling staff to focus on complex cases.
Data errors & client frustration
Ensures accurate, consistent data entry and enhances client satisfaction through transparency.
Sofix's Intelligent eFNOL Solution
Dynamic workflow & routing engine
Automatically routes each claim, flagging complex ones for specialist review.
Human-in-the-loop quality assurance
AI automation with human oversight for complex or high-value claims.
Configurable compliance
Flexible rules to meet specific regulatory and business requirements.
Stakeholder benefits
Customers
Faster claims payments, transparency, potential premium reductions due to operational efficiencies.
Brokers
Enhanced customer satisfaction, reduced administrative load, enabling value-added client services.
Insurers
Lower operational costs, greater accuracy, improved claims ratio, increased customer satisfaction.
Notification to insight — in under 5 minutes
Client submits claim
(via portal or API)